PRIVACY POLICY
1. GENERAL
This privacy statement applies to the website www.conceptr.nl, which is managed by Concept R Fashion & Lifestyle.
When you place an order or create an account on our website conceptr.nl, we ask you to enter a number of personal data. Because we want to adhere to the requirements of the General Data Protection Regulation (GDPR) for the processing of personal data, we process your data carefully and securely. In this privacy statement we explain what personal data we collect and what we use your data for.
2. IDENTITY OF THE RESPONSIBLE PARTY: THE MANAGER OF THIS WEBSITE
The person responsible for the processing of your personal data via this website is Concept R Fashion & Lifestyle, located at Hooghuisstraat 4
5611 GT in Eindhoven and registered in the trade register under Chamber of Commerce number: 64557626.
3. PROCESSING OF YOUR PERSONAL DATA
You can choose to make a purchase as a guest or register with us. When you register, an account will be created for you. For the purpose of processing your order, we store the personal data provided by you. If you place an order with us or create an account via the website, the following personal data will be requested and processed by us:
- sex
- first name, middle name, last name;
- address (namely: street name, house number and any addition), postal code, city and country;
- phone number;
- e-mail address;
- order details;
- payment details;
- content of communication;
- IP address;
- device ID;
- clicking behavior.
4. THE PURPOSES OF DATA PROCESSING
We process your personal data for, among others, the following purposes:
- The handling of your order;
- The execution of the agreement between you and us, as soon as you have placed an order in our webshop and the collection of payments;
- Maintaining contact regarding your order;
- Product and service development;
- Relationship management through inclusion in the customer administration;
- Marketing and/or information provision, for example via our newsletter;
- Building interest profiles for advertising purposes;
- Personalize and improve digital marketing campaigns;
- Carrying out specific promotions and competitions;
- Carrying out (customer satisfaction) surveys;
- Improvement of our services;
- Security of our websites;
- Carrying out audits;
- Conducting disputes.
5. BASIS OF PROCESSING
We process the aforementioned personal data for the execution of the purchase agreement with you. We may also have a legal obligation to process your personal data, such as tax obligations.
In addition, we have legitimate business interests to process your personal data. These interests include, for example, providing good service, the security of our systems and protecting our financial interests.
If we process your personal data based on consent, we will ask you for this separately. You may always withdraw consent, but the data processed up to the moment of withdrawal will continue to be processed lawfully.
6. THIRD PARTIES
For the aforementioned purposes, we use third-party services that can access your personal data.
Consider parties involved in the handling and delivery of your order, such as parcel deliverers. In addition, we may provide your personal data to providers of support services to optimize our service to you. For example, parties that support us with payment processing or keep visitor statistics. We agree with these parties that they must handle your personal data with care.
Specifically for compliance with European (sanction) regulations, we may pass on your personal data to third parties who check whether your orders do not conflict with these regulations. It may also happen that we are obliged or it is in our interest to pass on your personal data to competent authorities based on other laws and regulations.
6.1 Google Services
We use Google Analytics, Google Tag Manager and Google Ads to track how visitors use our online store. We have entered into a processing agreement with Google to make agreements about the handling of our data. We anonymize the IP addresses of users. How Google handles user data is described on the following website: https://policies.google.com/technologies/partner-sites
- Google Analytics
- Google Ads
- Google Tag Manager
6.2 Meta's services
We use the Meta Marketing Pixel and Meta Conversion API to share data with Meta to show personalized offers to our users on Facebook and Instagram.
- Meta Marketing Pixel
- Meta Conversion API
6.3 Pinterest Services
We use the Pinterest Marketing Pixel to share data with Pinterest to show our users on Pinterest personalized campaign images and offers.
- Pinterest Marketing Pixel
6.4 New Relic
We share anonymous user data with New Relic to closely monitor the performance and speed of our website.
7. RETENTION PERIOD OF PERSONAL DATA
The personal data you provide to us will be kept for the execution of the agreement between you and us, or as long as your account is active. We must also comply with legal retention obligations, for example the tax retention obligation.
8. SECURITY OF PERSONAL DATA AND PASSWORD POLICY
We use strict security procedures, including to prevent unauthorized persons from gaining access to your personal data. That is why we use secure connections that protect all information exchanged between you and our website. In addition, Shopify is certified in the field of information security. Use a secure password when creating an account. The password must consist of at least 6 characters, including at least 1 number and 1 special character (e.g.: ! % #). If you have lost your password, you can request a new password via the website.
9. EMAIL AND NEWSLETTER
When you log in to our site or send us an e-mail, the data you send us will be kept for as long as necessary to fully respond to your request or e-mail. If you register for this, you will receive a newsletter periodically. Every newsletter contains an unsubscribe link. You can unsubscribe from the newsletter at any time after registration.
We may send you emails with commercial content on behalf of Concept R based on your purchases. This could include asking for your opinion about our service or a new collection. When completing a purchase you can choose whether you want to receive these mailings
want to qualify. If you no longer wish to receive product recommendations or advertising messages from us at all, you can also indicate this. In addition, you can object to these personal emails at any time via our contact page.
10. PROFILING
We will combine the information collected on our websites and through other sources, such as cookies, to provide you with the best (online) experience and services.
11. YOUR RIGHTS AND QUESTIONS
Based on privacy regulations, you have the right to inspect your personal data. If this reveals inaccuracies, you can request that your data be corrected, limit its processing or have your data deleted. You can also request us to transfer your personal data, or you can object to the processing of your personal data due to special personal circumstances.
You can also correct or supplement your personal data (for example your contact details) via your account on the website www.conceptr.nl .
Questions about this privacy statement or a request for access, improvement, addition, deletion, blocking or transfer of your personal data can be sent by e-mail to info@conceptr.nl
12 COMPLAINT ABOUT THE PROCESSING OF YOUR PERSONAL DATA
If you have a complaint about the processing of your personal data, we will be happy to try to resolve it together. If you are not satisfied with this, you have the right to file a complaint with the privacy supervisor, the Dutch Data Protection Authority. You can contact the Dutch Data Protection Authority for this.
13 CHANGES TO PRIVACY STATEMENT
We can always adjust this privacy statement. We will always publish changes on our website.
Last update: 06-03-2024